Terms of Use

Definitions

PACE refers to PACE OD Consulting Pte Ltd

Real® Coaching refers to the trademark of Real® Coaching App

Platform refers to the Real® Coaching App

Coach refers to the person providing the coaching services on the Platform

Coachee refers to the person receiving the coaching services on the Platform

Coaching Services refers to the services offered by Coach to Coachee on the Platform

App Services refers to the services offered to Coach and Coachee through the Real® Coaching App

Parties to the Contract refers to the Coach and Coachee using the services on the Platform

PACE operates an online coaching platform ‘Real® Coaching’ and assumes the role of an intermediary, and does not at any point of time during any transaction between coach and coachee on the Real® Coaching App platform come into or take possession or ownership of any of the coaching services offered by the coach. 

At no time shall PACE hold any right, title or interest over the Coaching Services provided by the Coach nor shall PACE have any obligations or liabilities in respect of such contract entered into between Coach and Coachee.

The Platform connects Coach to Coachee for the provision of Coaching Services for personal and professional development needs. 

It enables transactions between the Coach and Coachee in:

  1. Contracting of Coaching Services

  2. Scheduling of coaching engagements

  3. Supporting the different formats of coaching engagement (i.e. virtual, face-to-face, mobile)

  4. Getting resources that educate, equip and enable effective coaching services

  5. Getting connected to resources that support quality coaching engagements (i.e. assessment tools, mobile learning app etc)

  6. Payment for coaching engagements, and

  7. Other related products and services that support the purpose

The Coachee can choose and engage a Coach for a variety of Coaching Services listed and offered by the participating coaches on the Platform. 

The Platform enables the delivery of such Coaching Services to the Coachee through facilitating the scheduling of engagements between the Coach and Coachee, as well as providing resources that can support the Coach and Coachee in their coaching engagements.

The Platform acts as an intermediary to facilitate Coaching Services provided by the Coach to the Coachee. It shall not be responsible for any disputes or claims that may arise from the Coaching Services between Parties of the Contract.

Contracting of Coaching Services

The Platform serves as an intermediary platform for qualified Coaches offering Coaching Services to Coachees who are in need of personal and professional development and are looking for befitting Coaching Services.

The Platform does not in any capacity, represent Parties to the Contract in their mutual agreement executed through the Platform and shall not be held liable for any breach of contract by the Parties to the Contract for whatever reasons. The Parties to the Contract enter into the contract entirely on their free will. 

In the event of any disputes that may arise from the Coaching Services, the Platform would do its utmost to be the mediator to help the Parties to the Contract to resolve the disputes amicably. The Platform shall not be held liable to any Parties to the Contract who may suffer damages or inconveniences as a result of breach of contract by any Parties to the Contract.

Scheduling of Coaching Engagements

The Platform allows the Parties to the Contract to schedule coaching engagements to suit their mutual convenience. The Parties to the Contract are responsible to each other to fulfil and honour the scheduled coaching engagements at all times. In the event of any Parties to the Contract being unable to fulfil the coaching engagements, the onus will be on them to make alternative arrangements that are mutually acceptable. The Platform shall not be responsible to any of the Parties’ non-fulfilment of the scheduled coaching engagements. 

Resources & Support for Coaching Engagements

The Platform provides resources to support the Parties of the Contract in their coaching journey. Parties to the Contract are encouraged to leverage the resources to support their coaching  engagements. PACE provides its original research and resources that are proprietary through the Platform. Some of the learning and coaching resources that are adapted from the learning community or original contributors of the resources are referenced and given the due credit. The Coach using the resources provided in the Platform is to reference the resources respectively. Resources provided in the Platform must not be used outside of the coaching engagements rendered through the Platform or outside the Platform without the written permission of PACE.

Payment for Coaching Engagements

As a general rule, payments made by the Coachee does not tantamount to a confirmation of the scheduled coaching engagements unless accepted by the Coach. In the event that the Coach having accepted the scheduled coaching  engagements, thereafter cancels the scheduled coaching engagements, payments made will be refunded.

Cancellations by Coachee and Refunds

As a general rule, refunds to cancellations made by the Coachee for scheduled coaching engagements are as follow:

  1. Cancellation on the day/date of scheduled coaching engagement itself or after - No Refund

  2. Cancellation before the day/date of schedule coaching engagement but with less than 72 hours notice from scheduled coaching engagement date - 50% Refund

  3. Cancellation made with 72 hours or more notice from the day/scheduled coaching engagement date - Refund of paid amount after subtracting the administration fees.

Other Related Products and Services

The Platform provides access to related products and services offered by PACE with the intention to support quality coaching engagements between Coach and Coachee. Coach or Coachee may purchase the respective products or services by clicking the link(s) to the respective App(s) or assessments.

No Liability 

PACE, Real® Coaching and the Platform shall do its utmost to ensure that Parties to the Contract fulfil their contractual obligations. 

In the event should any of these parties to the Contract breaches the contract, PACE, Real® Coaching and the Platform shall not be liable for any loss and/or damages caused or suffered by the Parties to the Contract.

In no event shall PACE, Real® Coaching, the Platform, its respective directors, employees, affiliates, or content or service providers be liable for any indirect, special, incidental, consequential, exemplary or punitive damages arising from or directly or indirectly related to the use of, or the inability to use, the Platform or its content, materials and function related thereto, including, without limitation, loss of revenue, or anticipated profits, or loss business, data or sales, or cost of substitute services, even if PACE, Real® Coaching and the Platform or its representative or such individual have been advised of the possibility of such damages.

Privacy Policy

Information of Parties to the Contract shall be strictly and confidentially kept within the Platform for the sole purpose of the Coaching Services. At no times will the information of the Parties to the Contract be shared outside the Platform nor will it be shared without the written permission of the Parties involved. The Platform takes great pride to ensure that the privacy of Parties to the Contract is maintained at all times.

The Parties to the Contract are likewise expected to maintain and protect the privacy of each other.

Take Down Policy

PACE, Real® Coaching and the Platform reserve the right to ask Parties to the Contract to take down any content posted on the Platform, if it is deemed as:

  1. inappropriate, political, prejudicial, immoral, inhumane, or content that incite hatred.

  2. violating, misappropriating, or infringing the rights of the Platform, our users, or others, including privacy, publicity, intellectual property, or other proprietary rights.

  3. illegal, vulgar, obscene, defamatory, threatening, intimidating, harassing, hateful, racially or ethnically offensive, or instigate or encourage conduct that would be illegal or otherwise inappropriate, such as promoting violent crimes, endangering or exploiting children or others, or coordinating harm.

  4. involving publishing falsehoods, misrepresentations, or misleading statements.

  5. impersonating someone.

  6. being involved in sending illegal or impermissible communications, such as bulk messaging, auto-messaging, auto-dialing, and the like.

  7. involving any use that is unauthorised by the PACE, Real® Coaching and the Platform.

Amendments

These Terms of Use are subject to modifications with prior notice. PACE, Real® Coaching and the Platform reserve the right to modify or change these Terms of Use and other PACE policies at any time by posting modified documents on the Platform and notifying you of the same for your perusal. You shall be responsible to update themselves of such changes, if any, by accessing the same. You shall, at all times, be responsible for regularly reviewing the Terms of Use of the Platform and other PACE policies and note the changes made on the Platform. Your continued usage of the Platform after any posted changes constitutes your acceptance of the amended Terms of Use and other PACE policies. As long as you comply with these Terms of Use, PACE, Real® Coaching and the Platform grant you a personal, non-exclusive, non-transferable, limited privilege to access, enter, and use of the Platform. By accepting these Terms of Use, you also accept and agree to be bound by the other terms and conditions stipulated herein (including but not limited to Cancellation & Refund Policy, Privacy Policy Notice and Take Down Policy) and PACE policies as may be posted on the Platform from time to time.